What kind of container are the supplies stored in?
The container is an outdoor Rubbermaid storage shed made from durable resin construction that is virtually maintenance free. There are two front doors as well as a hinged lid for easy access. The shed can be locked and we supply a weather-resistant padlock. Photos of the shed are provided on our home page.

How large is the container and where should I put it?
The shed is 4'7" long x 2'4" wide x 3' tall. Before calling to schedule a delivery you should pick a suitable location for the shed. Be sure to have 25" of space above the shed for lid clearance when the shed is opened. The location should be relatively level, have good drainage, and not be near anything that could fall on the shed during an earthquake (e.g. brick chimney).

Is the container earthquake proof?
No. That is why we recommend setting up the shed outside in an area away from potential falling objects. Although we examined many sheds before selecting this model, keep in mind it is a durable resin storage shed and not a concrete bunker!

Where should I store the key to my EQ Box?
We recommend hiding the key in a secure area outside your house, away from potential falling objects.

Why can't I just purchase all of the supplies myself?
You can. However, the service we provide saves you days of research, driving, and shopping; as well as installation time. The contents are obtained from more than a dozen different sources. Most people understand the importance of adequate earthquake preparation and yet relatively few people have the time to get the job done. It doesn't do any good to start preparing after a major earthquake or other disaster! With one phone call to us you can finally cross this important task off of your to-do list.

How often do I have to replace food and water in my EQ Box?
Food and water should be replaced once a year.

How will I remember when it is time to replace food and water in my EQ Box?
For a minimum of five (5) years we will e-mail you an annual reminder to replace the food and water in your EQ Box. If you prefer, we will send the reminders via the United States Postal Service.

How do I know what food to purchase when it is time to replace the original food?
The annual e-mail (or USPS mail) reminder we send you will include a list of recommended food items. Naturally, you can modify the list to meet the dietary habits and needs of your family. Reminders are sent each October, regardless of when you purchased your EQ Box.

What should I do with the food and water that I remove from my EQ Box?
We have selected food that has a shelf life of 12 months or longer. Therefore, you can eat the food or donate it to charity. Toss out the "old" water.

Will I have to add anything to my EQ Box?
The informational packet that is delivered with your EQ Box contains a list of recommended items you may wish to add to your EQ Box. These items include clothing and sturdy shoes, prescription glasses, baby supplies, cash (to supplement the pay telephone coins we include in the EQ Box), food and leash or carrier for pets, house and car keys, essential medications and copies of important papers.

Is the EQ Box available throughout California?
At the moment, the EQ Box is only available in the greater San Francisco Bay Area (sections of Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara counties). We are looking for regional managers to handle distribution in other parts of the state.

How do I purchase an EQ Box?
Review the EQ Box Options & Prices to determine which EQ Box meets your needs. Then go to Purchase EQ Box to place your order.

What payment methods does Epicenter Services accept for an EQ Box?
You may pay with a credit card or personal check made payable to Epicenter Services.

What should I do if I still have some questions?
Go to Contact Us for information on how to call or e-mail us.